Frequently Asked Questions
Everything you need to know about Google Beauty products, shipping, and skincare routines.
Are Google Beauty products cruelty-free?
Yes, all our products are 100% cruelty-free. We do not test on animals at any stage of product development, nor do we commission third parties to do so.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return policy for opened skincare items?
We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin type, you can return it for a full refund or store credit, even if it has been opened.
Do you ship internationally?
Currently, Google Beauty ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Google Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
How do I know which product is right for my skin type?
You can use our AI-powered Skin Consultant tool on the homepage or contact our licensed estheticians via live chat for a personalized recommendation.